With Verizon, iPhone’s Flaws May Become More Apparent – NYTimes.com.
Let me premise my column with these points. I have been simultaneously on Verizon and AT&T for about 4 years. I do not personally use an iPhone, but I own one for a family member, and I use it occasionally. My primary personal phone is on AT&T, and my work phone is on Verizon. Generally, I get very good coverage by both companies. I’ve never experienced bad service with the iPhone or my regular phone on AT&T. There is a periodic dropped call on all of my phones, but, that has happened with all of my cell phones, on all of the services I’ve used over the years.
I like Joe Nocera, I really do. I have always thought his finance columns were great, but after reading what passes for a technology piece, but which seems to be filled with some very poor factual assumptions, I am disappointed.
His piece reads a bit like a rant, prefaced with an obligatory, “this is not a rant”. It reminds me of old guys I know, I’m not that young, who are not tech savvy, but want to seem so, and get very angry, when pressed on a new topic that they are not yet fully comfortable with. I think the article displays a profound lack of understanding about how Verizon (all the big phone companies) operated, prior to the iPhone, about software and phones, and how those rules HURT consumers, and how applications work and bandwidth is used. Joe presumes things, that seem very unlikely, without seeming to know himself that these are faulty presumptions. The truth is, however, that many of these assumptions are made by younger, more widely known technology writers, so Joe’s not alone and I don’t mean to single him out.
In my estimation, the piece reads a little like Verizon’s advance defense (by blaming Apple) for its fear that its own service may not pass the test, once people really start using a REAL smart phone on its network. In other words, it reads like Verizon’s underhanded attack on Apple, before it gets the phone and is shown not to really be greater than AT&T at all. It’s hard to sell a product though, while attacking it. Nocera’s assumption that Verizon was great because it embraced old technology (and focused on its network) is problematic also, along with the assumption that Android phones are the same as iPhones, it’s just that their users use less bandwidth… how is that possible? They are the same, but their users use them differently? Hmm… Maybe they are not exactly the same device, in function, but are just called the same, for marketing purposes. My friends who have the Android, do not use their phones the same as my friends who have iPhones, but they take comfort that they have a lot of aps that are similar.
Also, the columnist makes the point that Android, as an operating system, is available on a lot of phones since the iPhone first launched, as if that is a negative for Apple. Unfortunately, that’s the simple man’s way out on this. The marketers might have us believe this, but an observant consumer or consumer advocate would see it differently. This is way more complicated than is being let on here, and I think the NYTimes should know that, but the gaps in this column, show that the columnist may not fully grasp this commercial space at all. The unfortunate truth is that this columnist is not the only one writing about this space that really isn’t grasping key details. It’s easy to broad brush it, and maybe that’s all the space they have. But it ends up being misleading. I’ll touch on this later, but the real challenge in this space, is that most of the columnists seem to have a perspective, and then their view is informed by that perspective first. I do like Apple. I don’t own shares. But I do think their ability to innovate, despite being attacked for it for years by a certain element that is hard to describe and categorize, is admirable.
Here is one example, the most obvious and easiest flawed presumption to reference, though the article is chock filled with this kind of misunderstanding (Apparently, Craig Moffet at Sanford Bernstein is not well informed on this technology, or is blowing smoke for Joe):
Mr. Moffett described to me, for instance, an app he saw at the recent Consumer Electronics Show in Las Vegas, which allowed parents to turn their iPhone into a baby monitor at night. That might not sound like much, but it would require the iPhone to stream video while the baby was sleeping. It would be a huge data hog. “Eventually, that kind of thing clogs up the network and starts to compromise the user experience,” he said.
Have neither of these guys ever heard of wifi? No one in their right mind will be streaming this by phone, except maybe that person who has a smart phone, their first month and doesn’t know what they are doing – if the ap is badly designed. Additionally, this ap will likely run on iPads and other devices, I am guessing, given I don’t know which Ap, Joe is referring to. But, it’s highly unlikely that anyone would use it on a phone frequency. Check this application out, for instance: Wifi Baby. Why would a Verizon related person or Sanford Bernstein person reference this sort of ap for Joe? Was it possibly a misdirect? Or a lack of sophistication?
The columnist, and I say this hesitantly, but there is no other way to read this language, also snidely criticizes Apple for not redoing its product for the JUST launched new 4G LTE network, but it’s currently only available in 38 citites. Would remaking a product, and delaying its availability on Verizon for such a small potential market, probably not global at all, be in anyone’s interest? Probably not. The article shows very little understanding of the challenges or issues and reads like an attack piece, and a snide piece, than a bona fide review. For an unsophisticated reader, which means most people, this kind of attack piece can be influential.
At the Verizon Wireless-iPhone extravaganza on Tuesday — in which the two companies announced that the iPhone 4 would run on Verizon Wireless’s 3G network — Apple’s chief operating officer, Timothy D. Cook, was asked why Apple wasn’t going with the carrier’s faster, newer 4G LTE network. Mr. Cook replied that doing so required “design compromises” that Apple was unwilling to make.
They never make design compromises at Apple. They make consumer compromises. Yet consumers have always been willing to overlook those compromises so they can claim they own some of the coolest products on the planet.
That’s snide, but it also betrays such profound lack of understanding of business, of scale of markets, of technology. It makes me wonder at other pieces of I have read presuming that this same author is more sophisticated than this. Given the consumer response, and the high ratings and satisfaction amongst consumers for these products, this article seems born more of indigestion than reality.
There are all sorts of other complaints, buried in this odd piece, which seems less about the iPhone being on Verizon, and more about Mr. Nocera’s annoyance the afternoon that he wrote this piece. It’s quite intemperate.
I think the inability to surf, while speaking, is a very negative thing. That ability, is an important enhancement that the iPhone brought to calls, that will not be available on Verizon. That Verizon will control the user experience, again, a step backwards. But in the columnists world, apparently this is a step toward reliability. Ah, the reliable old phone company… not something I dream about.
Battery problems have NOT been a problem with the iPhone we use, but have consistently plagued my Android user friends’ phones. They are constantly in search of chargers, and fight over them at times. Is Mr. Nocera generalizing here? Also, most commentators seem not to understand the issue of the battery in phones. Having off the shelf batteries, virtually guarantees battery problems and short life. I know there are many who like to take theirs out, but in my experience, the biggest problems have been with friends using Androids, with off the shelf, standard batteries not designed will for this kind of usage nor these kinds of devices. Replacement has NOT been an issue. Moreover, with my old phones, even the old Palm phones, replacing the battery was too expensive, virtually the cost of a new phone. Typically, when it came that time, there was always a better and newer phone to upgrade to… This is not really a legitmate issue, for most users, in my opinion. It is something to crank about.
Without the iPhone, in my opinion, if there would have even been an Android launch, it would have failed. I think it is hard to argue that Google would have been able to leverage itself into this space, on its own. Google’s own initial, integrated phone, did not succeed. But Android, as a stop gap, gave many plucky, existing phone manufacturers around the world, like HTC, a way to step into the high-tech world of Apple and compete immediately, if not on every real useful function, then on the basic hardware and appearance. In my opinion, the iPhone shifted the paradigm for phone technology, and Android has been riding that train all the way to the bank since. Android, is an operating system, but it gives other companies a useful tool and ecosystem to innovate for themselves. It allows other companies to leap into competition on this playing field, while within a larger cooperative ecosystem nurtured by Google. But, at this stage, though this could certainly change, the complete products are not as elegant nor do they have the capacity, I think, in the long-run, to innovate in completely new directions, as Apple with its iPhone and broader technology platforms. They are all followers. The broader ecosystem (aps, media and accessories) is another matter though, as that ultimately includes both Apple and Google. I think Apple has crafted a fairly powerful combination of open and closed systems with an elegant outcome. I do not think Apple will sell every phone, and that’s good. They can’t, and I don’t think they want to go that broad. Android will continue to innovate also, and serve a broader market. The fact is, these systems will thrive TOGETHER. There is hardly a need to bash one, at the expense of the other. Android is a great phone operating system. iPhone is a great, completely integrated phone system. The two are very different things, but as competing and broadly cooperative ecosystem products, they both make for a better phone experience.
As for Verizon, who knows. I think that story has been overhyped for consumers, but there is no doubt there will be big sales for Apple and Verizon. And there will, of course, be plenty to complain about, because, that is business.
I could go on… But I won’t. Read Joe’s piece above and make your own conclusions. No doubt, there will be many different opinions.
